Card Khronicles LLC · cardkhronicles.rip · Ships from Meridian, ID 83642
Last updated: September 24, 2026
Please read this before placing an order. By completing a purchase on cardkhronicles.rip, you agree to this Returns & Refund Policy.
Our baseline (same idea as our FAQ)
We do not offer refunds, exchanges, or returns on most items. That is standard with most TCG products and stores. This is to prevent tampering or swapping of cards/product. Once an item leaves our hands — and especially once sealed product is opened — we can’t verify sealed integrity the way we need to.
Still: please reach out. We will always do our best to make things right. Customer satisfaction is our highest priority. We’re real collectors too.
What’s generally not eligible
- Buyer’s remorse / changed your mind
- Bad pulls, chase cards you hoped for, or “I didn’t like what I got” after a rip, break, or surprise-set style purchase
- Opened sealed product (packs, boxes, ETBs, collections, etc.)
- Returns or exchanges of singles, sealed, or live-rip related orders when the issue is not covered below
Damaged or lost in transit (USPS / carrier)
If a package is lost or arrives significantly damaged:
- Contact us within 7 days of the expected delivery date.
- Include your order number and clear photos of the damage (item + packaging when possible).
- We work directly with the carrier (including USPS) to file a claim and will work with you to find an adequate solution, depending on the situation.
Carrier-documented damage (possible exception at our discretion). Sometimes USPS or another carrier damages a package in transit and leaves clear proof — for example a damaged-in-transit sticker or note signed by a postal employee, or the item resealed in a carrier “damaged shipment” bag. In those cases, if you can also return the shipment in its original packaging with the original contents intact and untampered, we may treat that as an exception to the usual no-return / no-refund / no-exchange rule. Any exception is at our sole discretion and usually works alongside a carrier claim. We may ask for photos of the carrier note/sticker/bag, the packaging, and the contents before we approve anything.
Resolution is otherwise case-by-case. We may, at our discretion, issue a partial refund, replacement, store credit, or send extras/goodwill — similar to how we treat customers on live streams. That goodwill is discretionary and is not a guaranteed automatic refund.
Minor cosmetic wear on outer packaging (dents, scuffs, creased cardboard from shipping) that does not affect the product inside generally does not qualify as significant damage.
Not as described / authenticity
We stand behind every card and product we sell. If you receive something that is not as described, or you believe an item is not authentic:
- Contact us within 7 days with photos and your order number.
- We will investigate and, where appropriate, replace the item, issue a refund, or offer store credit — whichever you prefer when we agree a fix is owed.
Fan Art / Non-TCG items are labeled clearly in the listing; those are sold as described.
Cancellations & refused delivery
- You may cancel or modify an order as long as it has not yet shipped. Contact us ASAP with your order number.
- Once shipped, we can no longer cancel. You may refuse delivery; if a package is refused upon delivery, we may make exceptions on a case-by-case basis.
- Wrong or incomplete shipping addresses entered at checkout are the customer’s responsibility; we will still help where we reasonably can.
How to contact us
Submit a ticket through our website (Contact / support ticket) and include as many details as possible, plus accurate contact info. We typically respond within a few hours on business days and always aim to reply within 24 hours.
Questions not covered here? Reach out anytime — we’re here to help make your collecting experience awesome.