Please reach out to us if you have a question that is not addressed below.
Ordering & Purchasing:
1. How do I place an order on your website?
Placing an order is simple! Browse our collection, click “Add to Cart” on any item you’d like, then proceed to checkout. You can pay securely with credit/debit cards, PayPal, Apple Pay, or Google Pay. Once your order is placed, you’ll receive a confirmation email with your order number and tracking details (when available). If you run into any issues, our support team is happy to help.
2. What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay. All transactions are processed through secure, encrypted payment gateways to keep your information safe. We do not store full credit card details on our servers.
3. Do you offer bulk or order discounts?
Not typically. If we are offering discounts on any items, they will be displayed in the pricing, and will more than likely only be on “rip Live” products. Check the cart page for automatic discounts.
4. How much does shipping cost?
Shipping rates are calculated at checkout based on weight, location, and selected shipping speed. We offer multiple options including affordable standard shipping, priority, and express.
5. How long does shipping take?
Most orders ship within 1–2 business days. Once shipped:
- Standard shipping: 3–7 business days (U.S.)
- Priority: 2–4 business days
- Express: 1–3 business days
International shipping typically takes 7–21 days depending on customs processing.
Shipping & Delivery:
6. How do you package cards to prevent damage?
We take protection seriously. All cards are placed in penny sleeves and top loaders, then secured in bubble mailers and/or rigid cardboard boxes with plenty of padding. Sealed products are bubble wrapped and packed securely, while some items are double-boxed when necessary,. Our goal is for your cards, or product, to arrive in the exact condition they left our facility.
7. What happens if my package is lost or damaged in transit?
If a package is lost or arrives significantly damaged, contact us within 7 days of the expected delivery date with your order number and photos of the damage. We work directly with the carrier to file a claim and will work with you to find an adequate solution, depending on the situation.
Products & Inventory:
8. Are your cards authentic?
Yes — every card, or product, we sell is guaranteed authentic. We source from reputable distributors, trusted collectors, and personally inspect higher-value items. For graded cards, we only work with PSA, BGS, CGC, TAG, and other major grading companies. If you ever receive a card that you believe is not authentic, we will fully investigate and make it right. Occasionally, we may have “Fan Art” cards or “Non-TCG” cards, but those will have plenty of warnings in their listings that they are not real so there is no confusion.
9. Are the cards in the photos the exact ones I will receive?
For single-card listings (especially high-value or graded cards), yes — the exact card shown is the one you will receive. For bulk lots and lower-value cards, we use representative photos but guarantee equivalent or better condition and value. The same is applicable to graded cards.
10. What condition are your raw cards in?
We primarily sell Near Mint to Mint condition raw cards unless otherwise noted. Each listing clearly states the condition. We use industry-standard grading criteria and are happy to provide additional photos or details upon request.
Returns, Refunds & Cancellations:
11. What is your return policy?
We do not offer refunds on most items, which is standard with most TCG products and stores. This is to prevent tampering or swapping of cards/ product. If your item was damaged in transit, we will work with you to make things right, while most times that is something out of our control and why we go above and beyond on our packaging in hopes of preventing that situation. If a packaged is refused upon delivery, we may make exceptions.
12. Can I cancel or modify my order?
Yes, as long as the order has not yet shipped. Simply contact us as soon as possible with your order number. Once shipped, we can no longer cancel but you may refuse delivery or return the package per our return policy.
13. What if I receive a card that is not as described?
We stand behind every card we sell. Contact us within 7 days with photos and your order number. We will either replace the item, issue a refund, or offer store credit — whichever you prefer. Customer satisfaction is our top priority.
Account & General:
14. Do I need an account to shop?
No — you can check out as a guest. However, creating a free account gives you benefits like order tracking, faster checkout, wish lists, and early access to restocks and special drops.
15. How can I contact customer support?
Submit a ticket on our website and include as many details as possible, as well as, accuracte contact info.
We typically respond within a few hours during business days and always aim to reply within 24 hours.
Still have questions?
We’re real collectors who love this hobby just as much as you do. Reach out anytime — we’re here to help make your collecting experience awesome.